1. Privacy Policy
We handle the security of your personal information with the utmost respect and consideration. On this page, we describe how data collection and use are managed on this website to comply with applicable laws and regulations (GDPR).
What information we store and how long
The information stored is the fields contained in each form. We keep the information as long as necessary for the purposes of the processing. We base the collection of personal data on consent.
Purpose of the collection
We collect information to establish, maintain, and/or sustain a business relationship.
Access, modify or delete stored information
You have the right to request information about what personal data we have stored about you up to once a year. To do this, contact the data controller. You also have the right to request correction or deletion of your personal data at any time.
Consent
You have the right to withdraw consent for the use of your personal data at any time by contacting the data controller. If you believe that we have handled your personal data in a manner that is inconsistent with our stated guidelines, you have the right to file a complaint with a supervisory authority. Read more about our privacy policy here.
2. Refund Policy
When purchasing goods from HIVEFIVE, you always have a 14-day right of withdrawal in accordance with the applicable distance selling law. This means that the customer has the right to cancel their purchase by notifying us within 14 days from the day the customer or the customer's representative received the ordered item (withdrawal period).
Return & Refund:
You are always welcome to return a package from the day you place the order until 14 days after receiving your ordered items. For returns, the products should be undamaged in their original packaging. The product should be returned complete, meaning no component should be missing at the time of return. HIVEFIVE will refund all payments from you regarding the return, including the cost of our standard delivery option, without undue delay and no later than 14 days after we were informed of your decision to cancel your order. We will use the same payment method you used for your order. For Swish payments, however, the refund will be made via bank transfer. The refund will not incur any additional charges for you. We have the right to withhold the refund until we have received the items or you have provided proof that you have sent the items back, whichever occurs first. The return shipment should include a completed return form that you can find here. When sending back the package, it should be posted either in the same packaging it was received in or a similar alternative (e.g., an envelope). We recommend sending the package from service points or mailboxes, where the shipment is franked with stamps. The customer pays the shipping cost for returns and is responsible for ensuring the package arrives undamaged. Contact our customer service if you have any questions or wish to exercise your right of withdrawal.
Warranty:
If the goods you have purchased are defective, HIVEFIVE applies the applicable consumer legislation. If you are not satisfied with your goods due to obvious material or manufacturing defects, including damages that have occurred during transport, inform us as soon as possible. In this case, we will replace the damaged goods and provide free shipping for the customer.
3. Shipping Policy
When you shop at HIVEFIVE, you get free shipping on orders over 45€. Free shipping means that the standard shipping cost is 0€ regardless of which product(s) you order, as long as the order value exceeds 45€ at the time of ordering. The delivery time for letters and parcels is between 1-6 working days. Orders valued under 45€ cost 3€ SEK in shipping.
4. Terms of Use
The website is for your personal and non-commercial use. You may not modify, copy, distribute, make available, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, product, or service obtained from the website. You may view and electronically copy, download, and print paper copies of the material on the website for your own non-commercial use, provided that you do not alter or remove any copyright, trademark, or other proprietary rights notices. All other use of material on the website, including but not limited to modification, reproduction, distribution, republishing, display, or transmission of the content of this website without prior written permission is prohibited. Any material you download, including but not limited to software, files, graphics, data, or any other content, is owned by us or our licensors. When you download this material, it is provided by us under a revocable license. We retain full ownership of the software and all associated intellectual property rights. You may not distribute or sell the material, or reverse engineer, disassemble, or otherwise convert it to any other form. You may not create a hyperlink to another website.
5. Legal Notice
All products on the site vary slightly, as all our products are handmade.
